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Frequently Asked Questions
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Uploads & Video Formats
Video Analysis
Credits & Pricing
Editing & Your Finished Video
Devices & Account Management
How much video can I upload?
Does Heimlog only support landscape videos?
How long does video analysis take?
Can I close the window or work on something else while my videos are being analyzed?
What should I do if the analysis keeps failing?
What are credits?
Can I try Heimlog for free?
How are credits calculated? Will selecting multiple themes use more credits?
Will my finished video have a watermark? How can I remove it?
Will I be charged again if I recreate a video?
Can I edit my video after the analysis is complete?
Can I add background music?
What's the difference between AI Captions and Advanced Captions?
What is AI Blur?
A scene I wanted to include is missing after video analysis.
Can I use Heimlog on mobile devices?
What happens when my video storage period expires?
How do I cancel my subscription or request a refund?
How do I delete my account?
